Return & Refund Policy

At iRootlay, we strive to provide a smooth shopping experience for organic products. This Return & Refund Policy applies to purchases made through our Platform.

1. Return Eligibility

You may request a return if:

• You received a damaged, defective, or expired product.
• You received the wrong product compared to your order.
• Return request is made within 7 days of delivery.
• If approved the replaced or exchange product will be delivered within 15 days

2. Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Opened or partially used consumables.
• Personal care and hygiene products.
• Products without original packaging or invoice.

3. Refund Process

• Refunds are processed only after successful inspection of the returned item.
• Refunds will be issued to the original payment method within 7–10 business days.
• In case of COD (Cash on Delivery), refund will be issued via bank transfer or wallet credit.

4. Replacement

If the product is in stock, you may opt for a replacement instead of a refund.

5. Shipping Costs

• Return shipping costs are covered if the return is due to seller error (wrong/damaged/expired product).
• In other cases, the buyer may need to bear return shipping charges.

6. Disputes

All return and refund disputes will be handled in accordance with Indian consumer protection laws.